Features
Grouped around how service-business owners actually work — from front desk to reports, find the features you really need
AI customer service
Challenge: Too many LINE messages to keep up with, and a fear of missing an important enquiry
How Jiuwei helps: AI answers common questions, booking enquiries and service details around the clock, and hands important messages to a real person
Good for: Beauty, wellness, classes, cafés & desserts, pet services
FAQ knowledge base
Challenge: Generic AI answers confuse customers or misrepresent your services
How Jiuwei helps: Feed in your services, prices and process, and the AI answers from your knowledge base — replies that sound like your store
Good for: All industries
Human handoff
Challenge: For complex questions or special customers, the AI doesn’t know how to respond
How Jiuwei helps: Switch to human mode at any time — the AI pauses and the conversation is passed to you or your staff
Good for: All industries
PII protection
Challenge: AI replies could accidentally leak a customer’s personal information
How Jiuwei helps: Names, phone numbers and other sensitive details are masked before the AI processes anything, protecting customer privacy
Good for: Wellness, counseling, medical aesthetics
Crisis detection
Challenge: When a customer is in emotional distress, the AI might respond inappropriately
How Jiuwei helps: Sensitive signals are detected, the AI switches to a safe response and a human is notified to take over
Good for: Wellness, counseling, medical aesthetics
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